Dad here....(I know, i know, what do I really have to say?). I was present with my wife for most of the appointments.
Overall I will say my/our overall experience is that the clinic was great. This is coloured by the fact that Olive helped us bring in a beautiful baby girl within a year of our first visit (Aug 2014 to Aug 2015). We are blessed, lucky (or however you want to see it). Also we are truly grateful.
The individual experiences here can not be discounted (and we have shared many of the same experiences)....but remember, they can be impacted by the success of the therapy. A couple trying multiple rounds of IVF (with multiple retrievals) may not respond with positive feedback (and post-IVF attempt studies looking at couple's/women's satisfaction with IVF support this).
Also colouring our experience and feedback here is that we are both front-line licensed HC professionals. Why does this matter? We we had awareness of the pathophysiology/medical issues, medical jargon, questions to ask and reasonable expectations of the process and people (mind you I find many people going through this journey are usually well informed).
So anyways...for what it's worth from the perspective of a dad/male.....as many other's have commented Olive maintains a clean professional clinic...almost to the point of being cold (in appearance). We met with Dr. T for the first appointment and had various other MD's for ultrasounds, etc. Dr. T was professional, straight-forward and realistic. She didn't offer the moon nor eliminate hope. After our initial appointment we went to 1 IUI and quickly after an IVF retrieval and implantation (August-December 2014).
Wife's appointment dates never seemed to align with Dr. T-but we did not expect a single MD to be present for all our appointments (unrealistic-tea based care environment). We encountered all MDs at some point-they were all professional, open and easy to communicate with. Dr. Y's humour was great and appreciated during various points of anxiety, self-pity, etc (maybe my wife thinks differently).
Dr. T was easy to get a hold of via email/phone if needed.
I/We do echo some challenges others have commented on in the forum. Especially with discrepancies between verbal communication and what ended up in our EMR. For example, between the time we left the US room to get our medications, our understanding and that of the nurse did not align. But this was easily corrected as we spoke up and asked questions (as I am sure any vigilant patient would.....and I find those seeking fertility treatments up-to-date, vigilant and aware).
Also, there was some lack of clarity when the nurse created the medication calendar (when to start/stop which meds, etc).
Do miscommunications happen and wires get crossed? All the time in the public health care system and I imagine the private system is no different...but the staff handled our concerns promptly and provided clarity when needed. When you are in the thick-of-things and trying to conceive, your patience can wane quickly and anxiety can rise (from personal experience) so these mistakes are often not taken well.
Nurses for the most part were good-professional without overly engaging our emotions (and for us...this was okay. I didn't need it...dealt with it in the usual ways guys deal with things). I wonder if this approach is purposeful, as many (male and female) patients can be at the verge of tears. Operating a busy private clinic/business and fully supporting the patient's emotional experience would be a challenge (and possibly not Olive's goal). But for some, the warm touch and understanding from a nurse or other clinical worker is sometimes needed at various points through the process...which I understand.
But aside from the miscommunication/mis-understandings (maybe we weren't paying attention and still trying to process the whole experience when we were being counseled), our experience was great. We would (and will be) going back.