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Unsure of Olive


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#1 canucky

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Posted 17 June 2015 - 11:04 PM

I came here asking about Olive and which doctor. Well I saw the doctor, first consultation was good. But it was much less detailed and involved less than Genesis..I guess because in my mind I wanted to try Olive more though, I had a second. The interaction in between led me to start questioning the center, but I still am inclined to it. The second consultation was a little less friendly - my fault, not the doctor's entirely (I'll leave out the reasons)

Based on the interaction between consults, I asked if I could change doctors IFFFFF I wanted. The answer was pretty much, sure but expect to wait months and months. I thought that was a very unhelpful answer from a clinic which shares the same doctors (more alarm bells).

Still, I guess with all these questions, should I still try Olive or jsut go to another center?



#2 smurfette_w

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Posted 18 June 2015 - 01:58 AM

To be honest, I am surprised that you didn't have a very detailed appointment, I've always had very detailed appointments, but I also had most of the bloodwork done and we knew what our issues were, so there was a lot to discuss.  You can always go to another clinic, but if you are in Vancouver, you will need to do some traveling.  I've heard good things about VFC.


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#3 RoomWithoutARoof

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Posted 18 June 2015 - 09:04 AM

Canucky- this is a very personal decision and depends on how you feel you are in your life, how aggressive your treatment should be etc. If you are not happy with the clinic , maybe let them know why you are considering leaving and see how they react. If you feel your best treatment option lies elsewhere then you have to make the best decision for yourself.
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#4 canucky

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Posted 18 June 2015 - 05:58 PM

To be honest, I am surprised that you didn't have a very detailed appointment, I've always had very detailed appointments, but I also had most of the bloodwork done and we knew what our issues were, so there was a lot to discuss.  You can always go to another clinic, but if you are in Vancouver, you will need to do some traveling.  I've heard good things about VFC.

 

Yes I am inclined to look there - but the travelling may be a challenge. Still, I would rather have care that I feel confident about?

 

smurfette - what was covered in your detailed appointments per se?

 

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#5 canucky

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Posted 18 June 2015 - 05:59 PM

Canucky- this is a very personal decision and depends on how you feel you are in your life, how aggressive your treatment should be etc. If you are not happy with the clinic , maybe let them know why you are considering leaving and see how they react. If you feel your best treatment option lies elsewhere then you have to make the best decision for yourself.

 

That's very wise - I think it is just chemistry and maybe because of the vibe I got from some of the support staff. Not sure who I would talk to..but I guess I can see if they are open to helping in different ways.

 

thanks again Emoticons09780.gif



#6 smurfette_w

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Posted 19 June 2015 - 01:44 AM

canucky - well, at our first appointment when they were still part of Genesis, we were there for at least 30 minutes, from what I remember.  Dr. Y was very detailed about going over what was IVF/ICSI, what they do for PGD testing, what our issues were, going over our test results (we have male factor as well as genetic issues), etc.  Not once did Dr. Y even look at his watch or the clock.  I liked him because he was to the point and had a no-nonsense approach, and treated us with a lot of respect and I never felt like he ever dumbed things down for us.  We saw him once for our cycle and other REs performed the procedures.  The next time we saw him, it was 2 years later and he had switched from Genesis to Olive.  He remembered who we were and what we did for a living, and I thought that was impressive.  Even if he wrote it in his notes (I actually don't know if he did), I found that to be just an extra touch that he actually cared about his patients enough to review our file before he talked to us.  When we got our BFP, he personally called us to congratulate us.


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#7 Lula

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Posted 21 November 2015 - 12:30 AM

I had a successful IVF pregnancy at Genesis, and followed Dr. Y to Olive... For me, the systems at Olive didn't seem to flow as well as they did at Genesis (mistakes with dates, information on the portal not jiving with verbal instructions, the initial visit organisation was a pain because my email/calls were not returned, the financial dept conmunication was lacking...) all this said, I still would recommend Olive because EVERYONE is genuinely nice and caring, and of course the lab and docs are top of their field.

#8 Jaya

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Posted 21 November 2015 - 05:52 PM

all this said, I still would recommend Olive 

 

Is this an advertisement? On what basis do you even claim they are they "top of the field"? 


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#9 smurfette_w

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Posted 22 November 2015 - 12:57 AM

jaya - dr yuzpe is great, did you see him?  I also found all the other doctors (I've seen almost every one of them at least once) to be knowledgeable, friendly, and nice.  All in all, I'd recommend Olive.  Yes, it's easy to get lost in the shuffle (I think their system is better than the one at Genesis when I cycled there), but I've had some pretty major losses when it comes to communication in medical care in general, so I know to be an advocate for myself and to double check everything.  I don't think Olive has slipped in any way during my fresh and two frozen cycles there.

 

https://en.wikipedia...A._Albert_Yuzpe

 

He did get some pretty prestigious awards.


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#10 Lula

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Posted 22 November 2015 - 05:09 PM

Hi Jaya- Nope, certainly not an ad! I did do some research before I choose Genesis; the doctors have many awards, honours under their belts... All you have to do is Google them. Anyway, it was difficult choice for me to make. I have NO medical background, so I went with the clinic whose doctors had the better reputation as far a I could tell. Also my GP personally recommended Dr. Y. (and like I mentioned before, there certainly have been many points of frustration for me in terms of communication.)
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#11 wghcandy

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Posted 22 November 2015 - 05:43 PM

I would not recommend olive. I had 4 transfers done, all failed. The office is very nice and modern, but the staff organization is the worst. Dr can never remember who you are, not prepared for your consultation. Nurses can not remember who you are either. Every ultrasound and every transfer is usually a different doc. You would only have your consultation with the doctor you signed up for. 



#12 Jaya

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Posted 22 November 2015 - 08:33 PM

jaya - dr yuzpe is great, did you see him?  I also found all the other doctors (I've seen almost every one of them at least once) to be knowledgeable, friendly, and nice.  All in all, I'd recommend Olive.  Yes, it's easy to get lost in the shuffle (I think their system is better than the one at Genesis when I cycled there), but I've had some pretty major losses when it comes to communication in medical care in general, so I know to be an advocate for myself and to double check everything.  I don't think Olive has slipped in any way during my fresh and two frozen cycles there.

 

https://en.wikipedia...A._Albert_Yuzpe

 

He did get some pretty prestigious awards.

 

No co-ordination, mixed messages, not knowing who the patient is or where they have come from, incorrect advice, no holistic co-ordination or oversight of treatment plans from the doctors, and perhaps even more importantly, there is an array evidence that points to the fact that many doctors there don't even care.

 

I don't know Dr Y but looks like the only award he got here was for long term service.

 

https://www.ratemds....ncouver-BC.html

https://www.ratemds....ncouver-BC.html

https://www.ratemds....vancouver-bc-ca

https://www.ratemds....-NY.html?page=2



#13 Jaya

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Posted 22 November 2015 - 08:37 PM

Hi Jaya- Nope, certainly not an ad! I did do some research before I choose Genesis; the doctors have many awards, honours under their belts... All you have to do is Google them. Anyway, it was difficult choice for me to make. I have NO medical background, so I went with the clinic whose doctors had the better reputation as far a I could tell. Also my GP personally recommended Dr. Y. (and like I mentioned before, there certainly have been many points of frustration for me in terms of communication.)

 

Hi Lula,

 

Understand - so the claim that they have the best doctors and lab staff is made up from your "impression" via Google.

 

A cursory search of Genesis shows Dr Kashyap has "awards" and honours too. So too the staff at PCRM. Pretty sure they're not hard to get and your claim about the lab technicians seems dubious at best since it's well known lab staff are "advertised".

 

Advertisements matter though I know!



#14 Jaya

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Posted 22 November 2015 - 08:40 PM

I would not recommend olive. I had 4 transfers done, all failed. The office is very nice and modern, but the staff organization is the worst. Dr can never remember who you are, not prepared for your consultation. Nurses can not remember who you are either. Every ultrasound and every transfer is usually a different doc. You would only have your consultation with the doctor you signed up for. 

 

This concurs with my experience. I think this center is better at public relations than doing the actual medical work and patient care. Sad for the women who think they offer something special.

 

Very sorry to hear about your experience, hope things improve for you.



#15 Merry33

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Posted 22 November 2015 - 09:39 PM

Honestly, everybody has their own experiences, and I don't think it's fair to simply dismiss other people's opinions.
I had a good experience there (and a horrible one at another clinic). Thus, I'd recommend them, but that's far from being an ad.

Any physician who went through training likely knows what he/she's doing.
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#16 smurfette_w

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Posted 23 November 2015 - 12:00 AM

jaya and wghcandy - i'm really sorry to hear about your experience, which has clearly not been my experience there.  In fact, my RE went to the effort of looking up our old records from Genesis before we went to see him for cycling, and I thought that was an extra nice touch from him.  Also, I had a really good experience with one of his nurses (not so much with the other one, but she wasn't my nurse), she always returned my phone calls when I left a message.  Like Merry, I had a horrendous experience with another clinic in Vancouver (totally given the incorrect information plus missed faxes, etc., I was really pissed off and so glad I left them for Genesis at the time).


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#17 Brokenhearted

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Posted 23 November 2015 - 06:21 PM

I second what the other ladies have said.  My experience, while unsuccessful thus far, has been pleasurable.  Dr T and her nurses have been fabulous to me and always answer my questions thoroughly, by phone or by email.  All information/instructions have been provided within adequate timing and accuracy.  My first time through though, I felt very alone, like I wanted some more hand-holding.  But I think that was more my own anxiety, fear and hesitation more than anything.  The second time, I was much more of a voice and everyone there was very respectful of that.  

 

I do get a "cold" feeling from some of the administration staff.  I try to remember this....they deal with hundreds of women a day, many of whom are tearful and emotional, some exhilarated, others nervous and frustrated, so they probably put on a uninviting face so you don't lean or unload on them.  I bet they've been instructed not to ask questions or to inquire even how your day is going.  I've cried many times in the clinic, and while the nurses and Dr T have been kind but not overly sympathetic, the administration staff keeps their head down.  

 

Everyone is entitled to their opinions from their experiences.  The only thing that could make my experience better, is actually getting a BFP!


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#18 smurfette_w

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Posted 23 November 2015 - 09:02 PM

brokenhearted - i actually apologized to my nurse while at Genesis during my irrational time when I was double checking everything because of all the miscommunication from my old clinic.  I was more than pushy with my nurse but she was still courteous with me.  When I finally took a step back, I realized my own emotional state was difficult to deal with and I apologized to her for that, so yes, I totally agree that they deal with a lot of very emotional women there and have to learn to deal with them.


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#19 Jaya

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Posted 23 November 2015 - 09:56 PM

Honestly, everybody has their own experiences, and I don't think it's fair to simply dismiss other people's opinions.
I had a good experience there (and a horrible one at another clinic). Thus, I'd recommend them, but that's far from being an ad.

Any physician who went through training likely knows what he/she's doing.

 

Agree, and yet above sounded like an ad. "They honestly have the best doctors and lab technicians with awards and EVERYBODY there cares."

 

Sorry, I respect different experiences - mine was clearly a VERY big disappointment as a few other people have voiced, but I don't respect advertising on this forum.



#20 alemia

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Posted 01 December 2015 - 09:20 PM

Hi, I went to Olive w/Dr H after reading good reviews. My experience has been disappointing - someone told me he posts on this forum. Does anyone think there is a chance he will respond to my questions here?



#21 forever_u28

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Posted 02 December 2015 - 12:14 AM

Hi, I went to Olive w/Dr H after reading good reviews. My experience has been disappointing - someone told me he posts on this forum. Does anyone think there is a chance he will respond to my questions here?

 

Have you tried emailing him directly? Usually when I have questions I just email my doctor or their nurses and they get back to me within a day. When you try to post them questions on a public forum where they volunteer their time here, you might not get your response.


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#22 notthemom

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Posted 02 December 2015 - 12:58 AM

Dad here....(I know, i know, what do I really have to say?). I was present with my wife for most of the appointments.

 

Overall I will say my/our overall experience is that the clinic was great. This is coloured by the fact that Olive helped us bring in a beautiful baby girl within a year of our first visit (Aug 2014 to Aug 2015). We are blessed, lucky (or however you want to see it). Also we are truly grateful.

 

The individual experiences here can not be discounted (and we have shared many of the same experiences)....but remember, they can be impacted by the success of the therapy. A couple trying multiple rounds of IVF (with multiple retrievals) may not respond with positive feedback (and post-IVF attempt studies looking at couple's/women's satisfaction with IVF support this).

 

Also colouring our experience and feedback here is that we are both front-line licensed HC professionals. Why does this matter? We we had awareness of the pathophysiology/medical issues, medical jargon, questions to ask and reasonable expectations of the process and people (mind you I find many people going through this journey are usually well informed).

 

So anyways...for what it's worth from the perspective of a  dad/male.....as many other's have commented Olive maintains a clean professional clinic...almost to the point of being cold (in appearance). We met with Dr. T for the first appointment and had various other MD's for ultrasounds, etc. Dr. T was professional, straight-forward and realistic. She didn't offer the moon nor eliminate hope. After our initial appointment we went to 1 IUI and quickly after an IVF retrieval and implantation (August-December 2014).

 

 Wife's appointment dates never seemed to align with Dr. T-but we did not expect a single MD to be present for all our appointments (unrealistic-tea based care environment). We encountered all MDs at some point-they were all professional, open and easy to communicate with. Dr. Y's humour was great and appreciated during various points of anxiety, self-pity, etc (maybe my wife thinks differently). 

 

Dr. T was easy to get a hold of via email/phone if needed. 

 

I/We do echo some challenges others have commented on in the forum. Especially with discrepancies between verbal communication and what ended up in our EMR. For example, between the time we left the US room to get our medications, our understanding and that of the nurse did not align.  But this was easily corrected as we spoke up and asked questions (as I am sure any vigilant patient would.....and I find those seeking fertility treatments up-to-date, vigilant and aware). 

 

Also, there was some lack of clarity when the nurse created the medication calendar (when to start/stop which meds, etc). 

 

 

Do miscommunications happen and wires get crossed? All the time in the public health care system and I imagine the private system is no different...but the staff handled our concerns promptly and provided clarity when needed. When you are in the thick-of-things and trying to conceive, your patience can wane quickly and anxiety can rise (from personal experience) so these mistakes are often not taken well.

 

 

Nurses for the most part were good-professional without overly engaging our emotions (and for us...this was okay. I didn't need it...dealt with it in the usual ways guys deal with things). I wonder if this approach is purposeful, as many (male and female) patients can be at the verge of tears. Operating a busy private clinic/business and fully supporting the patient's emotional experience would be a challenge (and possibly not Olive's goal). But for some, the warm touch and understanding from a nurse or other clinical worker is sometimes needed at various points through the process...which I understand. 

 

But aside from the miscommunication/mis-understandings (maybe we weren't paying attention and still trying to process the whole experience when we were being counseled), our experience was great. We would (and will be) going back.


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TTC about a year. First consult @ Olive August 2014. IUI September 2014 no luck. Retrieval and IVF October 2015. Frozen transfer December 2015. Beautiful baby girl (our first) born in August 2015 and we are going back for her siblings. 

 

How i found this forum....Looking to go back for the next implantation in 2016 and googled the clinic and stumbled on this site. Its possible I have something to add to the discussion.  I'm the dad...wife and I are both in healthcare. Early 30's. 

 

Excuse the spelling and grammar. 


#23 smurfette_w

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Posted 02 December 2015 - 01:34 AM

thanks, notthemom!  It's good to have opinions from other HC professionals because they understand the system better (or so they should).


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#24 Brokenhearted

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Posted 02 December 2015 - 12:02 PM

notthemom - Thank you for your post.  I am also in HC (lab tech) and feel my training really helped with the whole process as well.  Very well written post ;)



#25 thirdtimelucky

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Posted 02 December 2015 - 03:38 PM

I am frustrated with the clinic.  I have had two unexplained miscarriages and feel they are washing their hands of me.  My local RE wanted me on Heparin but the clinic insisted I did not need to be on the injections.  I miscarried again and wonder if I had just followed my RE's advice whether the outcome would have been different.  I have only seen my "doctor" at the clinic once in 3 years.  I have had to request follow up appointments and initial testing. 


Me: 38Hubby: 36(9 year old stepdaughter and 4 furbabies)DX: DOR (High FSH, low AFC (less than 4) and low AMH (0.5)June 2013-IUI th_abfn.gifNovember 2013-IVF#1 5 eggs retrieved, 3 mature, 2 fertilized with ICSI, transferred 2 poor quality embryos on Day 2, th_abfp.gif  but slooooowwww rising betas, 8388.gif December 2013, moving on to DEJanuary 2014-IVF#2, 5 frozen eggs, 4 fertilized, 3dt of 1 6 cell and 1 8 cell, nothing to freeze.   Beta 1-314, Beta 2- 4940!!! Spontaneous miscarriage 6w68388.gifOctober 2015-IVF#3, New Donor, 7 frozen eggs, 6 fertilized and 6 good quality blasts.  5dt of 1 blast (4ab).  th_abfp.gif Beta 1-589.6banana.gif . Another miscarriage!!! So devastated