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Heartland Clinic Poll


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12 replies to this topic

Poll: Rate Heartland (49 member(s) have cast votes)

Atmosphere

  1. Excellent (11 votes [22.45%])

    Percentage of vote: 22.45%

  2. Very Good (19 votes [38.78%])

    Percentage of vote: 38.78%

  3. Adequate (16 votes [32.65%])

    Percentage of vote: 32.65%

  4. Unsatisfactory (2 votes [4.08%])

    Percentage of vote: 4.08%

  5. Poor (1 votes [2.04%])

    Percentage of vote: 2.04%

Cleanliness

  1. Excellent (26 votes [53.06%])

    Percentage of vote: 53.06%

  2. Very Good (15 votes [30.61%])

    Percentage of vote: 30.61%

  3. Adequate (8 votes [16.33%])

    Percentage of vote: 16.33%

  4. Unsatisfactory (0 votes [0.00%])

    Percentage of vote: 0.00%

  5. Poor (0 votes [0.00%])

    Percentage of vote: 0.00%

Knowledge

  1. Excellent (14 votes [28.57%])

    Percentage of vote: 28.57%

  2. Very Good (22 votes [44.90%])

    Percentage of vote: 44.90%

  3. Adequate (8 votes [16.33%])

    Percentage of vote: 16.33%

  4. Unsatisfactory (2 votes [4.08%])

    Percentage of vote: 4.08%

  5. Poor (3 votes [6.12%])

    Percentage of vote: 6.12%

Patient Rapport (Empathy)

  1. Excellent (13 votes [26.53%])

    Percentage of vote: 26.53%

  2. Very Good (16 votes [32.65%])

    Percentage of vote: 32.65%

  3. Adequate (10 votes [20.41%])

    Percentage of vote: 20.41%

  4. Unsatisfactory (5 votes [10.20%])

    Percentage of vote: 10.20%

  5. Poor (5 votes [10.20%])

    Percentage of vote: 10.20%

Friendliness

  1. Excellent (12 votes [24.49%])

    Percentage of vote: 24.49%

  2. Very Good (18 votes [36.73%])

    Percentage of vote: 36.73%

  3. Adequate (13 votes [26.53%])

    Percentage of vote: 26.53%

  4. Unsatisfactory (4 votes [8.16%])

    Percentage of vote: 8.16%

  5. Poor (2 votes [4.08%])

    Percentage of vote: 4.08%

Accessibility

  1. Excellent (8 votes [16.33%])

    Percentage of vote: 16.33%

  2. Very Good (18 votes [36.73%])

    Percentage of vote: 36.73%

  3. Adequate (13 votes [26.53%])

    Percentage of vote: 26.53%

  4. Unsatisfactory (4 votes [8.16%])

    Percentage of vote: 8.16%

  5. Poor (6 votes [12.24%])

    Percentage of vote: 12.24%

Communication

  1. Excellent (7 votes [14.29%])

    Percentage of vote: 14.29%

  2. Very Good (15 votes [30.61%])

    Percentage of vote: 30.61%

  3. Adequate (11 votes [22.45%])

    Percentage of vote: 22.45%

  4. Unsatisfactory (8 votes [16.33%])

    Percentage of vote: 16.33%

  5. Poor (8 votes [16.33%])

    Percentage of vote: 16.33%

Counselling

  1. Excellent (8 votes [16.33%])

    Percentage of vote: 16.33%

  2. Very Good (14 votes [28.57%])

    Percentage of vote: 28.57%

  3. Adequate (20 votes [40.82%])

    Percentage of vote: 40.82%

  4. Unsatisfactory (1 votes [2.04%])

    Percentage of vote: 2.04%

  5. Poor (6 votes [12.24%])

    Percentage of vote: 12.24%

Timeliness

  1. Excellent (4 votes [8.16%])

    Percentage of vote: 8.16%

  2. Very Good (8 votes [16.33%])

    Percentage of vote: 16.33%

  3. Adequate (20 votes [40.82%])

    Percentage of vote: 40.82%

  4. Unsatisfactory (9 votes [18.37%])

    Percentage of vote: 18.37%

  5. Poor (8 votes [16.33%])

    Percentage of vote: 16.33%

Clinic Literature

  1. Excellent (8 votes [16.33%])

    Percentage of vote: 16.33%

  2. Very Good (9 votes [18.37%])

    Percentage of vote: 18.37%

  3. Adequate (22 votes [44.90%])

    Percentage of vote: 44.90%

  4. Unsatisfactory (6 votes [12.24%])

    Percentage of vote: 12.24%

  5. Poor (4 votes [8.16%])

    Percentage of vote: 8.16%

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#1 moolani

moolani

    Post Doctorate

  • Cyclebase
  • 2089 posts
  • Gender:Female
  • Location:AB, Canada
  • Dx:Unexplained
  • My Clinic:Foothills Regional

Posted 20 February 2007 - 05:05 PM

Please rate Heartland in the following categories on a scale of 1-5.

Also, please feel free to leave your comments to help others in their choice of clinics. Be mindful that comments should not contain inflammatory statements or potentially harmful allegations against the clinic or a particular medical professional. Thank you!

#2

  • Validating
  • Pip
  • 7 posts

Posted 08 July 2008 - 08:47 PM

just thought I'd leave a few comments as to why I rated them they way I did. Dr. McTavish was an excellent doctor and I couldn't have asked for better. He was very honest and empathetic after sharing the news that we could not conceive a biological child. As for the reception staff..... all I can say is ask for Cathleen, she seems to be the only competent one there. I won't mention other names, but they sure were not sensitive and very uncooperative!!!! There were also a few other issues when trying to get Heartland to send lab results to my family doctor. It took just over one year to get the results to my family doctor. After myself calling many times, my local clinic, and family doctor, my hubby finally sent them a nasty email and the same day those results apparently got faxed to my family doctor. My advice, be aggressive if you want test results or anything of the sort sent to another facility be very aggressive or it just won't happen!

I'd love to hear other comments of people who have been there!
  • Laura1976, pearljam1997 and VBeePeg like this

#3 jaan

jaan
  • 1000+
  • 3798 posts
  • Gender:Female
  • Location:Northwestern Ontario
  • Interests:cross -stitch,scrap booking, movies,reading
  • Dx:Tubal
  • My Clinic:Heartland fertility clinic

Posted 10 August 2008 - 10:25 PM

I have mixed feelings when it comes to Heartland, on one hand I have my twins who I thank God for above all others however I know without Heartland I may not have had my twins so I also am extremely grateful to Dr. Lee & his nurses well most of them. Dr. K I could have done without his bedside sucks to put it mildly & the receptionist at the time was a young,skinny,pretty insensitive & unhappy looking girl, I always felt like I was a burdeon to her going into the office meanwhile it's my money that helps to pay her wage right? Without us she wouldn't have had a job. The nurses were really good & whenever I had to discuss something & I called they were awesome. The Embryologist was great too. When dealing with Heartland you need to be on top of things & make sure everyone is on the same page in the begining if it wasen't for my assertiveness & phoning regarding appt's etc & trying to arrange the manditory info night etc we probably wouldn't have cycled when we did. Once we started a cycle everyone was awesome & very proffesional & on the ball. My ER was an experiance I could have lived without, the dr wasne't very nice(dr.k) & the nurse who assisted was snippy too out of 11 follies I had 3 eggs to this day I wander if it was that I didn't respond to the meds or was it Dr error? It doesen't matter now we have moved on & I would do it all over again a 100x to have my boys.

Janet(41) Andrew(38)
DD Kyra(24) Natural Pg 1991

Twins(9) Erik & Matthew 2006 IVF
Furbaby Jasper (14)

34.png

 

 


#4 regular

regular
  • Member
  • 15 posts
  • Dx:N/A

Posted 25 May 2010 - 10:24 PM

Meeting with Dr McTavish and the staff was great on our initial appointment.
From there on the service has been horrible. Very friendly, but extremely unknowledgable.
I called with a question regarding the end of my first cycle: the first assistent had no idea what she was talking about and for a full week both me and my pharmacist played telephone tag with the clinic tryiing to find answers regarding which meds to take and when. We both were very confused by the information that we were getting from the clinic. We were asking very simple questions regarding what the process about which meds to take. Every phone call was a different answer or a different medication. It took my pharmacist calling repeatedly to finally find answers...
I am very upset because I have been diagnosed PCOS which is extremely common and they couldn't even answer simple questions regarding which meds to take when, and now I have just found out that they indeed were telling me to take the wrong meds for the time of the cycle I am in right now. This answer could have been answered a week ago when I originally asked!
Plus I think I MAY be pregnant and I understand that I shouldn't have been taking that medication while pregnant!
So at this point I am not happy with the service at Heartland! Hopefully from here on it will be smoother sailing...

#5 regular

regular
  • Member
  • 15 posts
  • Dx:N/A

Posted 12 June 2010 - 11:29 PM

I saw Dr McTavish this week. He answered all of my questions and really took the time. It was like a weight was lifted from my shoulders after our appointment. So I am feeling much better now.

#6 odi

odi
  • Member
  • 11 posts
  • Dx:Tubal
  • My Clinic:Heartland

Posted 03 February 2011 - 11:53 AM

I have just gone through my IVF cycle. As many I was on a waiting list and was not expecting to get a call until March 2011 so I was very surprised to get a call in early December for a January cycle. I just had my transfer of 2 embryos yesterday. I am not waiting that dreadful 2 weeks to hopefully gets a positive pregnancy test. I have had a very positive experience with Heartland. Dr.K was nothing but nice to us , answered all our questions. I had both Dr. Mc and Dr. L for different parts of the process including the retrieval and transfer and they were wonderful. The nurses, all the ones I came into contact with were always professional and understanding. Debbie and Cindy in lab were great in answering my questions about my embryos. I am very thankful for the positive experience I have had so far. Hoping now that the embryos attach as I had none to freeze.

Odi
  • Laura1976 and sonya like this

#7 sushigirl

sushigirl
  • Member
  • 7 posts
  • Gender:Female
  • Location:Winnipeg
  • Dx:Unexplained
  • My Clinic:Heartland & VFC

Posted 25 September 2012 - 01:01 PM

While I thought Dr. Lee was helpful during my initial assessment, things began to go rapidly downhill from there.
You can read about my frustration here: https://ivf.ca/forums...ing-frustrated/

A friend of mine told me that they only start paying attention to you/treating you well once you start paying the big bucks for IVF/IUI.

I can't believe the lack of concern and irresponsible care (or lack thereof) that I have received thus far.

#8 Jill_Still_Hopes

Jill_Still_Hopes
  • Global 100+
  • 623 posts
  • Gender:Female
  • Location:Winnipeg
  • Interests:My world revolves around our miracle, Noah.
  • Dx:Other
  • My Clinic:Heartland

Posted 12 January 2014 - 06:33 PM

I have nothing bad to say about Heartland. Everyone was super nice, even Dr K (who did one of my ERs and a few of my ultrasounds) who does not have a good reputation on this site. Even after my unsuccessful cycle I had no complaints. I feel that we're so fortunate to even have this type of medical intervention and without IVF I would never be able to have kids. So thankful for Heartland and the pregnancy they helped me achieve.
I have a son from my second round of IVF in 2013, he is the light of my life!

FET # 1 November 2015
Medicated protocol - increasing estrace.
Oct 17/15 begin taking estrace 2mg 2xday for 4 days then 4mg 2xday for 6 days.
Oct 27/15 lining check 10.8, fantastic!
Oct 28/15 begin progesterone
Nov 2/15 Transferred 1 beautiful frozen embryo. Antibiotics Nov 1, 2 and 3
Beta Nov 13/15 - 447!! Yay!
Successful FET, we can't believe it!
EDD July 20/16!!!
First ultrasound scheduled for Dec 10th. Early ultrasound due to cramping and spotting. 7wks3days baby is great! 12.45mm and a strong, fast heartbeat. Phew!

#9 britt14

britt14
  • Member
  • 10 posts
  • Dx:N/A

Posted 10 February 2016 - 04:14 PM

Has anyone had any experience with Dr.Jonhson at HL? I hear she is new and she is my dr at HL. Looking for any information on her success rate!

 

Thank you!



#10 hs4816

hs4816
  • Global 100+
  • 492 posts
  • Gender:Female
  • Location:Winnipeg
  • Dx:Endometriosis
  • My Clinic:Heartland

Posted 30 January 2017 - 12:54 PM

They don't report individual doctor pregnancy rates. Also, the doctors at Heartland share patients. Your primary doctor will review your workup and order tests and stuff. They pick your protocol. After that you end up having procedures done by whoever is on that day. In my experience, the clinic has a few set protocols they put people through at different times based on precious responses. She wasnt my primary doctor but she did a lot of my cycle monitoring and both my egg retrievals. She's nice.

I'm 41 with endo

IVF #1: March 2016: Long protocol: Suprefact (200)/Menopur (225)

9 follicles => 4 eggs => 3 mature => 3 fertilized (ICSI) => 2 blasts (one transferred, one frozen)

BFN

IVF #2: June 2016: Microdose flare: Suprefact (40 BID)/Menopur (150)/ Gonal (300)

7-10 follicles (?) => 12 mature eggs => only 4 fertilized w/ICSI => transferred 2 @ 3days and 1 blast frozen

BFP: day 14 beta = 93, day 18 beta 557 (37h doubling time)

.... it stuck and we welcomed our boy March 2017!

back on this crazy journey again: June 6, 2018: FET #1...


#11 Britty

Britty
  • Member
  • 11 posts
  • Dx:Other
  • My Clinic:Heartland

Posted 05 October 2018 - 01:21 PM

I'm going to possibly start IVF at Heartland this year. Any recent reviews of IVF experience there?



#12 Canadiangirl1

Canadiangirl1
  • Just Hatched
  • 4 posts
  • Dx:N/A

Posted 28 July 2019 - 08:31 PM

Also seeking information on Heartland. I have heard not great things and I am concerned. Any advice is greatly appreciated.

#13 S_secret

S_secret
  • Global 100+
  • 333 posts
  • Dx:N/A

Posted 31 July 2019 - 08:54 PM

Depends what you are expecting. They do get people pregnant so their methods work. However if you have any unusual unexplained circumstances you will have to advocate for yourself for protocol changes etc.