It's honestly very hit or miss. I've been a program patient there for two years (IUI 6 times and now moving on to IVF). Since they are the only game in town they have a lot of patients and it can take months to get an appointment. You really have to advocate strongly for yourself and follow up with phone calls. I was told I'd have to wait six months for an initial consultation, but cut that down to a month because I called and asked if there were any cancellations.
If you plan to pursue IVF be aware that they don't run the IVF program in the month of July. Ever. That was news to me a few days ago.
The worst part is the sheer number of people who your file gets delegated to from step to step. I was in the clinic for an appointment, met with the doc, was passed off to a nurse, who then told me another nurse would follow up. The nurse then makes more appointment by phone and then the process begins all over again. Procedures that could be seen to in one visit end up taking three or four. The paperwork they provide looks like it was originally printed when the clinic opened twenty years ago - not the quality you'd expect considering what you pay. Not sure how up to date their methods are.
I've spoken to incredibly helpful and friendly nurses and doctors, and I've also been belittled and talked down to for communication issues that were not my fault (I once left a morning ultrasound without paying because there was literally no one at the front desk to process my payment, and they knew I'd be back the next day to pay. They also mailed requisitions for blood work that I didn't receive because of the mail strike - I had visited the clinic in person in the month since they sent the req and no one said anything about it, then the nurse threatened to withhold my treatment that cycle because the blood work wasn't done).
You really don't ever see the same docs or nurses twice. There are also a number of intern doctors passing through who have no qualms taking up more of your time by using you as a guinea pig to practice their ultrasound techniques on.
TLDR; It's a real Jekyl and Hyde situation. If I had the money and the time I would go elsewhere.