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Communication and organization issues?


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#1 Jiliana2

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Posted 13 July 2011 - 08:11 AM

I confess, I'm wondering just how organized this clinic is. I think I'm going back to McGill; I don't have time to waste quite frankly, at 41 years old.

Here's what happened to me:

Dr. Tan referred us to Montreal Reproductive Centre (MRC) when we met with him at McGill in December 2010. Fine enough. We went over to MRC, gave our info, and they did an ultrasound. I had to pay up front for the ultrasound (I'm an Ontario resident and I usually get my ultrasounds done in Ontario for cost purposes) and then the doctor (Dr. Mumcu Alper... pronounced "Harper" apparently) indicated that I had an endometrioma rather than (what I know to be) a functional cyst. He barely even met me for God's sake! I told him that it's been aspirated before. I've had lap surgery to remove it. It keeps growing back but it is fluid-filled and sometimes bursts on its own, which is, in fact, what I suspect happened in June this year.

Then I gave them my forms/questionnaire (which is exactly like McGill's by the way, just the logo is changed) and they're adamant that they need me to fill them out on THEIR papers. Okaaay... Dear Lord, the information is exactly the same! Why the insistence?

I did that though, because they insisted. Back and forth the e-mails went (with much prompting on my end, and at one point, after three e-mails and no response, I said, "Well, I'll just contact OFC in Ottawa and hopefully they'll have time to see me") and then it was, "Oh, we don't have this bloodwork from your husband." Of course you don't have it; it was at McGill and when the transfer of files happened, the files were sent directly to ME rather than to MRC. *slaps forehead* So I have everything in Ottawa, and they received nothing. Nice.

Then I wrote to them about my calendar; we were supposed to start birth control at the end of June 2011 with a retrieval/transfer date during the week of August 7-3. I was told, "Someone will get back to you in a day or two." I'm still waiting. My period has come and gone, and I'm halfway to my next one with nothing from this clinic.

Frankly, I think I'm done. Between the rumour of no licence for IVF and the lack of communcation and organization, I'm going back to McGill. If Dr. Tan won't see me there, I'll ask to see Dr. Holzer or another of the fine doctors at the hospital.

Unless... someone can convince me otherwise? Tell me I'm wrong. Tell me I'm reading this incorrectly?! Please? By all means, correct me and maybe, just maybe, it'd be worth sticking around for.

Cheers everyone.
5+ years TTC #1
Me: 40, PCOS, Hypothyroidism
Hubby: 42, vasectomy + failed reversal
Blog: The Hardest Quest
Tried: 25+ IUIs, 5 dIUIs (Puregon + Clomid), 2 chemical p/g; all Negativel

IVF #1
Retrieval: December 2 (8 retrieved, 6 mature, 6 fertilized)
Transfer: December 5 (3 8-celled embryos transferred)
Betas: December 18 (13dp3dt); POSITIVE @ 108, December 22 (17dp3dt); 355
Ultrasound: Vanishing Twin Syndrome (initially 2, now 1 embryo)
EDD: August 25, 2009
SHE'S HERE! Petite was born on August 27, 2009 and we're thrilled!

IVF #2
Back for round 2, for a sibling for Petite in 2011

#2 impatient

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Posted 13 July 2011 - 10:17 AM

I don't know anything about MRC, but I've been to four different clinics and EVERY time we had to fill out the forms again. It's standard practice.
Me: 40, DH: 42
TTC: since Jan, 2008 (age 34)

DH: Low morphology, low count. Me: Stage 2-3 endometriosis, non-functional fallopian tubes, small fibroids, low AFC, low poor responder ... anything else?

Jun 2008-Sep 2011 in a nutshell: One HSG, one very traumatic office hysteroscopy, one operative laparoscopy, three fresh IVF/ICSI cycles, one chemical, one early miscarriage, two tubal recanalizations, five IUIs (3 with Clomid).

May 2010 - Aug 2011 Attempted adoption application process through the BC MCFD. Aug 2011 Signed up with a private agency. On both waiting lists as of Apr 2012. Proposal through MCFD Jul 2012. Aug 18 - Finally ... she's home and we're a family! : )


"I have not failed. I've just found 10,000 ways that won't work."
Thomas Edison

#3 Sandibeach

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Posted 13 July 2011 - 01:28 PM

Honestly based on your thread... leave this clinic. Whether you want to go to McGill or somewhere else... your gut is telling you to leave and I would. I think the problem is us Ontario residents are not getting the same level of service we were before free IVF in Quebec. We still pay, but the majority don't... and the clinics are overwhelmed, overworked and understaffed..so I'm not sure you'll find better in Quebec. I'm at MFC and LOVE them...but from my own experience and what others are saying, it's changed a lot since free IVF. The thought of going back to OFC is mute - I never want to go back there..so what are our other options?

All the best, but follow your gut and instinct... I worry that is there also a comprimise in service with ER, fertilization, ET, etc... who's to say it's just as good as before? I'm happy for the Quebec residents who get this free, but sad for us who still have to pay and get reduced service.
ME-39 DH-39
TTC 9 years
Unexplained infertility / mild male factor
6 Cycles Clomid - BFN
1 Laproscopy
2 IUI's- BFN
1st IVF - April 2008 - M/C @ 6 wks - OFC
1st Beta 25, 2nd Beta 87, 3rd Beta 257 BFP
2nd IVF - January 2y009 - No transfer - OFC
ER 23 eggs, 20 mature, 17 fertilized - TOTAL EPIC FAILURE - ALL 17 Embies arrested in development by Day 5
3rd IVF - June 2009 - This is it! - New Clinic - Montreal Fertility Centre
ER: June 8th - 16 fertilized eggs (no frosties)
ET: June 11th (2 excellent 8cell) & 13th (1 perfect blast)
HPT++++
June 24 1st Beta: 312 BFP
June 26 2nd Beta: 682
July 13 US: Singleton HB 130
July 25 US: HB 175 saw fetus moving
Aug 8 US: HB 165 all perfect
Aug 17 US: HB 157 all perfect
Oct 5 US: It's a BOY!!!!
Born March 3, 2010 - Julien Tristan
May 2011 - Natural BFP - Ectopic
Now trying the old fashion way - Bust
4th IVF - Dec 2011 - Back to OFC
Jan 16 - ER 11 eggs - 3 mature, 2 fertilized (OFC f**ked up again - triggered me too soon)
Jan 18 - Emergency Day 2 ET - 2 4 cell embryo's transferred
Feb 2 - Beta - BFN
5th & Final IVF - July 2012 - 3rd opinion - Hannam Fertility
Satelitte monitoring at OFC
ER - July 24
ET - July 27
Beta - Aug 10
Transferred 3 perfect embryos - 1 blast frozen
Aug 6 - HPT ++++++
Aug 8th Beta - 225 BFP
Aug 10th Beta - 445
Aug 27th US ~ 1 perfect little bean HB 120
Sept 10th US - all good HB 162
Due Date: April 16th, 2013 It's a GIRL!!!
Born April 9th, 2013 - Amelia Danica

#4 With Hope

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Posted 18 July 2011 - 05:10 PM

I would also like to hear more feedback on the Montreal Reproductive Centre. We are considering going there for IVF, but the bureaucratic confusion also concerns me, as does the increased number of patients at both MRP and McGill. I can put up with that if the technical care and success rate is good, but it is still a new centre so I am questioning this. The alternative is going to the Ottawa Fertility Centre.

#5 veypl

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Posted 02 September 2011 - 07:47 AM

I have just done a FET at McGill which was a nightmare administratively. I was hoping to hear things were better at dr. Tan's clinic (he has been giving me quite a sales pitch). I am feeling disappointed. Any more experiences there?

#6 With Hope

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Posted 13 September 2011 - 11:03 AM

Hi all! I am still new to this website, my previous posts were my first ones... I have decided to stay at the MRC and I am now going to try out an IVF there. I did an IUI there this summmer and it was not successful. I really liked the protocol which Dr. Tan had me on, however, when Dr. Alper did the procedure, it was extremely painful. Don't get me wrong, I really like all of the staff there and they are al extremely knowledgeable, but I surprised at the procedure. I have done several other IUI's and they were not pleasant, but they did not hurt. However, I am going to stay there because I really like Dr. Tan and think the world of him, also the wait times elsewhere are long and the bureacracy is less at the MRC (compared to McGill or elsewhere).

#7 chatvert

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Posted 20 September 2011 - 07:48 AM

I am now with this clinic doing IUI for some reason...They said Quebec Government said we have to start from IUI.
First one BFN, but going to try second one and after I might go for IVF.

Dr.Alper Mumcu is the one who did my IUI, too. and my case, it did not hurt at all.

it was little bit feel wired but that's it.

I searched his name on internet and found this website

www.mumcu.com

it is turkish but you can use translater with browser.

He was quiet and smiling ... very nice guy, but
I was not sure if he is good or not ... He is not as famous as Dr.Tan.
But I think now I am convinced that he is a very good Dr , too.

#8 PopsicleMTB

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Posted 24 September 2011 - 04:40 PM

We are about to do a IVF and sort of FET transfer at the centre this cycle. I know the centre has been having some "growing pains" but I really feel that the staff is making huge efforts to improve and be responsive.

#9 LotsOfHope

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Posted 02 October 2011 - 04:35 PM

I went to this clinic for a consultation with Dr. Tan last week and will be starting my first cycle in a few days. I must admit that I was hesitant after reading Jiliana's post, but I'm so glad I gave them a chance. Perhaps they've just made a lot of improvements since July, but I thought the clinic was great! There's some renovations being done in the other half of the building, but it didn't really bother me or my husband because all the staff were so kind and caring. In particular, Dr. Tan's wife, Grace, was in the waiting area and did an amazing job of making sure all of the patients were comfortable. The nursing staff were also quite wonderful, and Dr. Tan himself is a genius. His reputation clearly speaks for itself as he is literally WORLD-renowned, and the the fact of that matter is that he gets the best results of anybody in the business. It was also very easy to get an appointment, but I heard that it's likely going to change as more people hear about this new clinic.

At 40 years old, I'm cautiously optimistic that everything will work out, and I truly think I'm in the best possible hands with Dr. Tan. Hopefully other people will have the same experience as me.

#10 Alihada

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Posted 11 December 2012 - 09:31 PM

I've tried to do 3 IUIs (all cancelled) and I'm now in my first IVF there, after 2.5 yrs at McGill. At the MRC, first I was enraged with the evident disorganization, but then I learned not to wait for calls, to check with everyone that was supposed to have received a document or an info and to be blamed because someone didn't. Honestly, Jiliana's post didn't surprise me, but it is still not enough to make me come back to McGill. They are disorganized at the MRC, but at least they seem to care.

#11 CoralPink

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Posted 29 April 2013 - 07:48 PM

I've been looking into switching to this clinic and I'm trying to figure out who are the doctors there. Their website is not clear.

I read through all these posts and I come up with 3 names: Dr Tan, Dr Mok and Dr Dahan.

But who is Dr.Alper? or Mumcu? whatever his name??

Is he also an endocrinologist?

I followed the post of another member here and found his website from Turkey (www.mumcu.com)

I went to the College des Medecins du Quebec website to check for a listing of him and Dr Mumcu / Dr Alper is not listed as a licensed doctor in Quebec (all the other doctors are listed). So, why is he doing IUIs if he isn't licensed?? That worries me... 

Anyone have any feedback to help clarify this??



#12 ebonyglare

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Posted 18 May 2013 - 09:47 AM

MRC is really surprising me. I called to check if my blood work had been received. I talked to a receptionist, but she wasn't really sure if the right results were received, so she said she would have a nurse call me back to verify. The nurse ACTUALLY called and left a message. When I called back, she answered! Since I live out of town, she also confirmed that they could e-mail me my calendar if I do my u/s in Gatineau. I know this seems like such a silly thing to be happy about, but it's reassuring. Granted, once I actually start cycling, this could all turn into an epic disaster.

 

Please note: this is not another paid MRC endorsement. :P


  • Lisa1981 likes this

June 22 - Day 2 u/s + BW (75 follicles - OH BOY!)
July 25 - consult with Dr. Reinblatt
Aug 8 - appt with Psych
Sept 5 - HSG: tubes are great

Sept 25 - CD1 for IUI #1 (100 mg Clomid CD3-7)
Oct 4 - CD10 u/s (2 follies: 14, 16)
Oct 5 - Ovidrel trigger
Oct 6 - IUI #1 BFN

Oct 22 - CD1 for IUI #2 (100 mg Clomid CD2-6)
Oct 31 - CD10 u/s (24, 24, 18 - possible cysts) + ovidrel trigger
Nov 1 - IUI #2 BFN

Mar 31 - CD1 for IUI #3 (Puregon 37.5 CD5-10)
Apr 8 - CD11 u/s (nothing sad.png ) (Puregon 66 CD11-14)
Apr 12 - CD15 u/s (R: 12,11; L:12) (Puregon 66 CD15-17)
Apr 15 - CD18 u/s (R: 18, 12, L: 13 sad.png ) + Ovidrel trigger
Apr 16 - IUI #3 BFN
 

May 3 - Consult at MRC with Dr Dahan. IVF with Antagonist Protocol! (Puregon, Buserelin trigger)
May 6 - Marvelon for 30 days

May 21 - BLARGH! Need to start on synthroid. Stop Marvelon and get TSH in check before continuing with IVF.

May 24 - DOUBLE BLARGH! Endometrial biopsy from July 2012 came back with hyperplasia and nobody told me! Need to treat that too...


#13 Lisa1981

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Posted 21 May 2013 - 08:13 AM

I have to second Ebony. Something similar happened to me. Dr Dahan had asked me to call the co-ordinator.. the co-ordinator actually called me. I also spoke to the nurse and got everything ready for when I'm ready to start. Seams like they are getting their things in order.

 

This is also not a paid advertisment, LOL (good one Ebony).


Me: 32 - DH: 35

July 2012: referred to Ottawa fertility center
August 2012: Test results are back
Somewhat High FSH, Low AFC (only 6)
Endo (duuuh) & DOR  (great....)

And may has well make it a trio...male factor (motility)

 

McGill:

Plan: 2 IUIs, then move on to IVF
Sept 2012: IUI with Injectable -2-3 follicles=BFN.. AF arrived 4 days early
Oct 2012: IUI with Injectable 4 (almost 5) follicles almost cancelled, responded to well = BFN.. AF, right on sched (CD27)....

MFC:

IVF - Short Protocol:

Nov 2012: IVF 1.0: Cancelled, no response to stims (found out later that I had a cyst and probably shouldnt have cycled)

March 2013 IVF 1.1: Cancelled, egg didn't divide

 

MRC

April 26, appointment with Dr Dahan...

Microdose Flare Protocol, CoQ10, DHEA, ICSI, A/H, Follicle Flush... Talk about pulling out the big guns...

Nothing has gone right from the start,,,,

June 2013: IVF 1.3, I cancelled.

 


#14 Annick*

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  • Dx:Unexplained
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Posted 04 June 2013 - 10:48 PM

They are really good with the call backs :)

Me : Perfect =)

DH : Normal =)

Unexplained infertility

 

IVF #1 :

U/S : end of april

ER may 06 2013 : 15 retrieved , 11 mature , 8 fertilized

7 made to it 5 day blast

ET may 11 2013 : 1 perfect embryo transfered

Beta may 22nd 2013